CUSTOMER POLICY

By receiving services at our salon, you acknowledge and agree to the following policies:

1/ Skin Reactions

• Our salon is not responsible for allergic reactions or skin sensitivities caused by products used during services.
• If you have any known allergies or sensitivities, please inform your technician before your service begins.
• If you are allergic or sensitive to acrylic products, alternative services such as Gel or Dip Powder may be available. Please ask your technician for details.

2/ Medical Conditions

• Customers with diabetes or other medical conditions that may affect their service are encouraged to inform our staff before the service begins.
• Please let your technician know of any special concerns or instructions, particularly if you would like to avoid cutting or trimming around sensitive areas.

Your safety and comfort are important to us.

4/ Closure Policy

• For the safety of our customers and staff, LC Nails & Spa may close when severe weather or unsafe conditions affect business operations.
• Any closure or change in business hours will be announced through our Google Business Profile and Facebook Page.

5/ Card Payment Verification Policy

• For security and fraud-prevention purposes, additional identification or payment verification may be required when the cardholder or physical payment card is not present.
• Customers may be asked to provide valid identification or use an approved alternative payment method, such as Zelle, to complete the transaction.

6/ Gift Cards

• Gift cards are non-refundable and cannot be exchanged for cash.
• LC Nails & Spa is not responsible for gift cards that are lost, stolen, damaged, or destroyed.

7/ Complimentary Fixes

• If you are dissatisfied with any service, please contact us within 3 days of your original appointment. We will gladly make reasonable corrections to ensure your satisfaction. No refunds will be issued once services have been completed.
• Nail enhancements and Shellac/Gel Polish manicures are guaranteed for 5 business days after your appointment, excluding accidental breakage.
• If you experience lifting, chipping, or lose a nail enhancement within the guarantee period, please call us to schedule a complimentary repair.
• Repairs requested after 5 business days, or repairs needed due to breakage, tears, corner damage, or improper care, may be subject to a charge of $10 or more per nail.
• Classic nail polish services are not guaranteed. However, if you experience an issue, please call us within 24–48 hours of your original service. A repair appointment must be scheduled within 2 days after contacting the salon.

Please remember: Nails are jewels, not tools. Treat them with care to help keep them looking beautiful for weeks after your service.
Please DO NOT EMAIL regarding nail fixes. Please call the salon directly at (734) 404-5078.

8/ Late Arrival & Parking

Due to road construction, train delays, special events, fairs, and other downtown activities, parking availability and travel time may occasionally be affected.

If you are running late, please call us at (734) 404-5078 as soon as possible.

If you arrive more than 20 minutes late, we may need to assign the next available technician or reschedule your appointment in order to avoid delays for other customers.

Thank you for your understanding, cooperation, and continued support. We appreciate your help in allowing us to provide a smooth and enjoyable experience for everyone.